FAQs

General

The founder of Gritz is Cerfitied Aromatherapist, IFA (UK) since 2012. All the blending of essential oils undergo proper research and testing before release to public. Gritz essential oils also approved by Kementerian Kesihatan Malaysia (KKM).

Not necessary. You can checkout as a guest.

But you will be missing out on G-Points for future discount.

As you need to register in order to collect G-Points.

It belongs to the same account.

But the function is different.

“My Account” is everything about your account information as well as order information.

“My Dropship” is information about dropship only.

There could be 2 senarios here:

  1. If you have register your account in “My Account”. You still need to register again in “My Dropship” if you want to earn commission through dropship.
  2. If you register your acccount in “My Dropship” and get approved, you will get an account and do not need to register again in “My Account”.

 

Order

Prior to placing your order, you will be able to view the contents and total amount in your shopping cart. Once the order number is generated, any amendments to your order will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.

Prior to placing your order, you will be able to view the contents and total amount in your shopping cart. Once the order number is generated, any amendments to your order will no longer be possible. We would like to remind you to review your order carefully before submitting your payment.

Payment

Subscription Plan

Once you have made payment by choosing Stripe for the first time.

Your credit card or debit card will be charge automatically every month. The payment process is automatic unless your card does not have sufficient fund and block by the bank

  1. Click the “My Account” Button
  2. Select the “Subscription” tab.
  3. Click the “View” button on your subscriptionGritz Subscription Tab
  4. In your subscription detail, click “Renew” button to proceed for payment.Gritz Subscription Renew

There is no expiry for your subscription until you cancel it. 

  1. Click the “My Account” button.
  2. Select the “Subscription” Tab.
  3. Click the “View” button on your selected subscription.Gritz Subscription Tab
  4. Click the “Cancel” button on the subscription detail.Gritz Subscription Cancellation

Yes.

  1. Click the “My Account” button.
  2. Select the “Subscription” Tab.
  3. Click the “View” button on your selected subscription.
  4. Click the “Resubscribe” button on the subscription detail.Gritz Subscription resubsribe

Refund & Return

Shipping

Gritz aims to deliver within the time agreed upon when you checkout. Under normal circumstance, you will be able to receive your purchase within 1-3 working days. During peak period, please expect to receive your package in 5-7 working days.

For more information, please refer to our Shipping Policy here.

G-Points

Essential Oils FAQs

Simple answer… Essential oils come from plants. It comes from various species of flowers, grasses, fruits, leaves and trees. They are found in the secretory system of plants (in other words, the bark, seeds, leaves, petals, stems and roots). They are highly concentrated oils that contain both the aromatic and chemical properties of the plant.

Inhalation via the mucous membranes or rubbing into the skin are how the body takes up the essential oil. They reach the blood stream and various organs. In addition, essential oils reach the olfactory nerves via the nose. There, electrochemical signals are created which are passed on as information to the brain. As the brain controls the production of various hormones and influences the immune system, essential oils can have an impact on mood. The substances are excreted in unchanged form through the kidneys, sometimes through the lungs in respiratory air.

Essential oils can be used for many different purposes. Internally, essential oils can help stimulate appetite and digestion. They are used in cold preparations like bath oils or soothing bath salts but also to promote circulation in sport ointments. Because of their fragrance properties, they are added as aromatic agents to cosmetics and may be used as perfumed oils to improve indoor air. In the wellness sector, too, essential oils have taken on increasing importance.

Wellness and healing properties are associated with essential oils. In the case of colds and flu the use of preparations with essential oils is often found to be soothing and to alleviate symptoms. Highly diluted essential oils are normally used in medicinal products and cosmetics although undiluted oils are also commercially available.

We do not make claims that the oils should be used internally. In fact, our labels clearly state not for internal use. Essential oils aren’t consistently regulated. It is advisable that you should not use essential oils internally unless you have undergone advanced training and certification or are acting under the guidance of a trained professional. The oils were never developed for internal use and it is NOT the most advantageous way to get their benefits.

Essential oils are highly concentrated, volatile substances. It has to be used safely, they should be diluted in another safe substance, like water, a skin care oil or an unscented lotion or liquid soap.

Essential oils are precious natural resources. Diluting essential oils in a carrier oil for instance prevents them from evaporating too quickly, which helps the scent to linger for longer – so you’ll benefit more from the application.

Inhalation is an important element of how essential oils work in aromatherapy. Many of the oils are irritants or sensitizers and can cause serious damage if not used in appropriate dilution on the skin. Less is more where the oils are concerned; extend them by properly diluting them.

Most of essential oil will be good for up to 3 years if stored properly. They need to be kept cool, and the lid should always be tightly sealed. There are some oils that are good for 10 years or more, such as Sandalwood, Cedarwood and Patchouli.

The exceptions to this rule are Tea Tree oils and Lemon oils. You can expect those to be good for a year or two, but again, only if they’ve been stored properly.

Essential oils expire because of a process called oxidation. Oxidation is caused by oxygen and moisture. If the smell changes or gets weaker, or you notice they’re cloudy or viscous, they’ve probably gone bad.

Some people say that oils are absorbed faster through the soles of the feet because it has a lot of pores — or because the pores are large. Others say oils put on the bottoms of our feet bypass the liver. There is absolutely no evidence to this.

While it is true that the feet absorb the oils very well, it has nothing to do with how many pores we have or how large they are. The pores on the soles of our feet and those on the palms of our hands do not contain sebaceous glands. In other areas of our body, these glands secrete an oil called sebum which acts as a barrier.

Essential oils will absorb into any part of our skin, but they absorb more fully where sebum is not present. Because of this, the soles of our feet are an excellent place to apply our oils!

No, they aren’t. It is an absolute difference. Essential oils are made of 100% all-natural substances. Essential oils are extracted from different parts of a plant, such as flowers, herbs, or roots. These oils are pure extractions that are obtained through the process of steam distillation or solve extractions and are not cut with a type of carrier oil. Sometimes, depending on the type of plant, the extraction may prove to be very complex. 

Fragrance oils are synthetically created in a laboratory. One of the main benefits is that they are non-volatile and generally last longer than essential oils. There are two broad types of fragrance oils:

  • Synthetic Fragrance Oils
  • Natural Fragrance Oils

It’s best to store our essential oils in a cool, dry place. UV exposure will cause the greatest damage to the oil’s constituents and combining heat exposure with light exposure will negatively affect our oils more quickly.

If your delivery package is sitting in the heat for several hours but the oils are not directly exposed to UV rays, the oils will not be compromised. If the oil is hot, cool it before using.

Sunlight can cause oils to oxidize in just a few months. You can store your oils in a closet or inside a drawer, though there’s no way to regulate the temperature in a storage spot like this. The best place to store essential oil is in a cool, dry place with a well-regulated temperature. 

Store oils in a refrigerator is also another possible way to keep your essential oil safe. Tightly seal your essential oil bottles and store them upright in a dark, dry location around 23⁰C. Make sure the oils are stored in a location where the temperature will remain consistent.

Topically – Essential oils can be applied directly on our skin, either neat (without diluting) or diluted in a carrier oil.

Aromatically – Diffusing essential oils in the air is a great way to get the benefits of essential oils.

Carrier oils and essential oils are made from plants. Carrier oils are used to dilute essential oils and “carry” them to your skin. Most carrier oils are unscented or lightly scented and do not interfere with an essential oil’s therapeutic properties. They may be used alone or with other oils to nourish your skin.

A carrier oil is an oil that is used as a base to dilute essential oils before they are applied to the skin. Diluting essential oils is ideal when they’re being used on children, pregnant women or with particularly strong oils like Peppermint, Cinnamon, Wintergreen, Eucalyptus and Oregano.

We know some recommend using several essential oils several times a day. However, we mostly recommend using them on an as-needed basis. Doing so prevents you from overdosing on essential oils and keeps your body from becoming accustomed to the remedy.

In the case of children under the age of three, special caution should be exercised when using Wintergreen, Eucalyptus, Thyme and Peppermint oil (menthol). These essential oils are deemed to be particularly problematic.

That’s why it’s important to treat essential oils like medication and keep them out of reach of children and to teach them about the proper use of essentials oils. When we use them on our kids, please ensure to:

  • Dilute in a carrier oil or in the bath.
  • Apply to the bottoms of their feet – Most oils, we can apply to the bottoms of their feet. The oils still enter the bloodstream quickly, but the tough skin on the bottoms of their feet isn’t as prone to irritation like other areas of the body may be.
  • Let them apply themselves – When possible, we let them put on their oils. We can find roller bottles online that make this super easy. Just dilute the essential oil(s) with a liquid carrier oil in these little bottles and pop on the lid. They can roll the oils across the bottoms of their feet themselves, which they love.

Pregnancy is a special time that requires more caution with any remedy. Here are some extra precautions for essential oil use during pregnancy.

Take extra caution during the first trimester – The first three months, even the first three weeks, are a precious time of rapid development for your baby. Even herbs, foods and essential oils considered safe for pregnancy should be used with caution during this time. In the second and third trimesters, some essential oils are safe to use, as your baby is more developed. These include Lavender, Chamomile, and Ylang-ylang – all which calm, relax and aid sleep.

Dilute – Rather than applying an oil directly to your body, dilute it first in a carrier oil. You can then apply it to the problem area. Or, you can also apply oils to the bottoms of your feet.

Diffuse – Diffusing oils aromatically is a safe way to use essential oils during pregnancy. Most concern is over the topical and internal use of essential oils.

As advised by our Certified Aromatherapist, that pregnant mothers should avoid the following oils:

  • Basil
  • Cinnamon bark
  • Clary Sage
  • Lemongrass
  • Rosemary
  • Thyme
  • Vetiver
  • Wintergreen

Yes. Using essential oils during breastfeeding can be done, just with some extra precautions. Aromas from the essential oils can be helpful for soothing emotions of mothers. The following essential oils are considered safe to use while breastfeeding:

  • Bergamot
  • Clary Sage
  • Grapefruit
  • Geranium
  • Lavender
  • Lemon
  • Melaleuca
  • Patchouli
  • Roman Chamomile
  • Sandalwood
  • Wild Orange
  • Ylang Ylang

However, as advised by our Certified Aromatherapist, Peppermint can decrease milk supply. As such, it is advisable to use It sparingly.

Though essential oils are a natural remedy, they are very potent. Use precaution:

  • Do a skin test before using essential oils topically.
  • In case of skin irritation, stop using the oil. If you’re using it neat, try diluting it before using it again.
  • Keep them out of your eyes.
  • Use only high-quality oils that you know are pure.
  • If in doubt, dilute.
  • Listen to your body. If you don’t feel right after using an essential oil, stop using it, or if you feel like you need to use a certain one, try it. Your body is a great guide.

A little bit goes a long way. We suggest starting with just one drop and working up from there unless you have a recipe or suggested protocol that recommends doing otherwise.

Excessive use of essential oils could increase the risk of adverse reactions. The general rule of thumb is to use 5-10 drops of essential oil per 30ml of carrier oil or finished product. Depending on the essential oil, you can use up to 3-4 uses per day, if desired.

No special equipment is needed to use essential oils; however, the following can be helpful:

  • Diffuser – This is a special machine that allows you to diffuse essential oils in the air for aromatherapy.
  • Carrier oil – A good carrier oil, like coconut oil, is essential for diluting your oils.

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